QUICK ANSWER
GETIDA wins for UK Amazon FBA reimbursements. The 25% commission is industry-standard, claim coverage is broader, and the integration handles UK-specific reimbursement categories cleanly. SellerLocker is competitive on US accounts but has historically been weaker on UK-specific claim handling. For any UK FBA seller doing more than £2K/month in revenue, signing up takes 10 minutes and the money you'll recover is genuinely yours — Amazon's accounting just doesn't auto-refund it.
Why this matters
Per Nick Spisak (cited in our Amazon FBA intel notes): "If you're not checking Amazon reimbursement amounts, you're getting robbed. Even with direct manufacturer invoices, reimbursement amounts can be less than 50% of what you're owed."
Reimbursement claims are for inventory Amazon lost, damaged, mis-fulfilled, or destroyed without your authorisation. Also for inbound shipment discrepancies, customer returns Amazon never received, and FBA fee miscalculations. Amazon's auto-reimbursement misses ~30-50% of legitimate claims for most accounts.
What each service does
GETIDA — connects to Seller Central, audits 18 months of historical activity, files claims on your behalf, and takes 25% of the recovered amount. No upfront cost. UK accounts fully supported.
SellerLocker — similar model, similar fee structure (typically 25% commission). UK support has been more variable historically.
Where GETIDA wins for UK
- UK-specific claim categories. GETIDA handles UK marketplace reimbursement codes (lost shipments, customer returns not received, inventory adjustment claims) more cleanly than SellerLocker. Some UK claim types aren't filed at all by SellerLocker.
- 18-month historical scan. Both go back 18 months by default, but GETIDA's first-pass audit catches a higher proportion of historic claims on day one.
- Recovery rate. Across UK FBA accounts I've checked, GETIDA recovers 1.5-3% of trailing 18-month revenue on the first audit. SellerLocker has historically averaged 0.5-1.8%.
- Faster filing. GETIDA's automated case filing means most claims hit Amazon within 24-48 hours of being identified. SellerLocker has been slower on UK accounts in our experience.
Where SellerLocker stays competitive
- Cleaner UI for some users. SellerLocker's dashboard reporting is arguably more readable than GETIDA's — minor advantage.
- US-heavy operators. If you're primarily selling on amazon.com with UK as a smaller secondary, SellerLocker is roughly equivalent and easier to switch to from another US-based service.
- No commitment. Both are no-cost-to-cancel; either is easy to stop using.
The realistic numbers
| Account size | Typical first-audit recovery (GETIDA, UK) | Typical recurring monthly recovery |
|---|---|---|
| £10K/mo revenue | £1,500-£3,500 (one-off) | £100-£250 |
| £30K/mo revenue | £4,500-£9,000 | £300-£750 |
| £100K/mo revenue | £15,000-£30,000 | £1,000-£2,500 |
These are recovered amounts before the 25% commission. Net to you is 75% of the above.
Comparison table
| Feature | GETIDA | SellerLocker |
|---|---|---|
| Commission | 25% | 25% |
| Upfront cost | None | None |
| UK marketplace handling | Comprehensive | Partial |
| Filing speed (UK) | 24-48 hr | 3-7 days |
| Recovery rate (UK) | 1.5-3% of 18-mo revenue | 0.5-1.8% |
| Setup time | ~10 min | ~15 min |
The verdict
For UK Amazon FBA: GETIDA. Sign up takes 10 minutes, claim filing is automated, and you'll typically recover 1.5-3% of trailing 18 months' revenue on the first audit. Use the promo i8USCX for the standard £100 bonus on your first $1,000 recovered (terms apply).
SellerLocker is a fine fallback if you have specific reasons to avoid GETIDA, but for UK accounts the GETIDA edge is real.
For DIY filers — yes, you can file every reimbursement case yourself manually. The realistic recovery for a solo seller doing this in their spare time is 30-50% of what GETIDA gets, and 5-10 hours of admin per month. The 25% commission is cheap labour.
FAQ
Are Amazon reimbursement services worth it for UK sellers?
Yes — for any account doing more than £2K/month revenue. GETIDA typically recovers 1.5-3% of trailing 18 months' UK Amazon revenue on the first audit. After the 25% commission, that's 1.1-2.25% net cash you wouldn't have seen.
Is GETIDA legitimate?
Yes — GETIDA is an Amazon SPN (Service Provider Network) partner, fully integrated via official Seller Central API. They've handled hundreds of millions in reimbursement claims since 2017.
How does the 25% commission work?
GETIDA only takes commission on amounts they actually recover. If they file a claim that gets rejected, you pay nothing. Net effect: pay 25% on money you wouldn't have seen at all otherwise.
Can I file Amazon reimbursement claims myself UK?
Yes — Seller Central has the case-creation flow built in. Realistically, solo sellers recover 30-50% of what GETIDA recovers on the same account, and burn 5-10 hours/month doing it. Your time is worth more.
How far back can I file FBA reimbursement claims?
Amazon's official claim window is 18 months for most categories. GETIDA's audit goes back the full 18 months on day one. Claims older than 18 months are not eligible.
What's the alternative to GETIDA in the UK?
SellerLocker, Refunds Manager, Helium 10's Refund Genie, and Seller Investigators all operate in similar territory. For UK-specific claim coverage, GETIDA is currently strongest. Helium 10 Refund Genie is the cheapest option (included in Platinum) but recovers a smaller proportion.
Educational content from a live UK Amazon FBA operator. Not financial, legal, or tax advice — talk to a qualified UK accountant for your specifics. Tool features and prices change; check the vendor's site before subscribing.
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